Sometimes things you buy don't work exactly as you hoped, or merchandise arrives damaged. While we make every effort to prevent these inconveniences, they do still occur. Please refer to the following information regarding our Damage and Returns policies.
Merchandise Returns
If you are not completely satisfied with a product you have purchased from EtsiSelu, you may return your merchandise under the terms of our 30-Day Satisfaction Guarantee. Any returned merchandise must be received in its original (new and undamaged) condition for a refund to be issued, so please pack all returns carefully and responsibly. Also please ensure that your return shipment is properly insured and fully trackable by the carrier you choose.
Merchandise Refusal
If you have refused delivery of an order for visible damage, please E-mail us to arrange shipment of replacement merchandise. If you have refused delivery of an order because you no longer want the item(s), please refer to our 30-Day Satisfaction Guarantee.
FedEx Shipping Damage
We use extreme care when packing our products for shipment to you. In the event that FedEx delivers your merchandise damaged, please save the damaged item(s) and packaging materials, and E-mail us within ten (10) calendar days. EtsiSelu will file all necessary paperwork with FedEx and ship replacement merchandise to you at no cost. In some cases, customers may be asked to re-package the damaged merchandise in its original packaging materials and make the box available for inspection.
